Canadian Health Information Management Association Practice Exam

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When a verbal complaint is lodged against a member of CHIMA, what must the ethics committee do first?

Contact the employer
Contact law enforcement
Investigate the complaint
Request documentation from the complainant

The correct answer is: Request documentation from the complainant

When a verbal complaint is lodged against a member of CHIMA, the first step for the ethics committee is to request documentation from the complainant. This is essential as it establishes a formal record of the complaint, providing clarity and context. Documentation helps to ensure that the committee has a clear understanding of the issues being raised, the circumstances surrounding the complaint, and any relevant details that may aid in the resolution process. Having proper documentation is crucial in ethical investigations, as it sets a foundation for what needs to be addressed. It allows the committee to assess the validity and seriousness of the complaint and provides a basis for subsequent actions. By focusing on obtaining detailed and written accounts, the ethics committee can maintain a fair and thorough process when addressing the complaint.