Canadian Health Information Management Association Practice Exam

The focus of performance improvement should be primarily on?

1. Customers

2. Employees

3. Financial stability

4. Interpersonal skills

The correct answer is: Employees

The focus of performance improvement being primarily on employees is rooted in the idea that employees are the driving force behind any organizational success. When employees are engaged, well-trained, and motivated, they are more likely to deliver high-quality services and products, leading to improved overall performance. Investing in employee development fosters a culture of continuous improvement, enhances satisfaction, and can subsequently improve customer satisfaction and financial performance. Prioritizing employees ensures that they have the necessary skills and support to perform their jobs effectively. This can lead to innovations in processes, better teamwork, and ultimately a more efficient organization. While customers, financial stability, and interpersonal skills are vital to an organization’s success, the growth and satisfaction of employees create a strong foundation for addressing these other areas effectively.